Buyer Terms and Conditions

These Buyer Terms and Conditions (“Agreement”) are entered into by and between AI Media Limited (“Company”) and the individual buyer (“Buyer”) participating in the KenteTV Market multi-vendor platform (“Platform”). This Agreement governs the Buyer’s access to and use of the Platform to purchase products or services from various vendors. By using the Platform, you agree to be bound by these terms and conditions.

1. Registration and Account

1.1 Buyer Registration: To use the Platform, you must complete the registration process and provide accurate, complete, and up-to-date information. You agree to maintain the accuracy of your registration information.

1.2 Account Security: You are responsible for maintaining the confidentiality and security of your account login information and for all activities occurring under your account. You agree to notify us immediately of any unauthorized use or suspected security breaches.

2. Purchase of Products or Services

2.1 Product Listings: You acknowledge that the Company does not manufacture or directly sell products or services but serves as a platform for vendors to sell their offerings. The Company does not endorse or guarantee the quality or legality of the products or services listed on the Platform.

2.2 Product Information: You must carefully review the product or service descriptions, pricing, and vendor information before making a purchase. Any questions or concerns should be addressed with the respective vendor.

2.3 Payment: Payments for products or services purchased through the Platform will be processed by the Company. You agree to adhere to the payment and disbursement policies established by the Company.

2.4 Order Fulfilment: Vendors are responsible for order fulfilment.

2.5 Returns and Refunds: Returns and refunds are subject to the return policies of the respective vendor.

3. Buyer Obligations

3.1 Compliance with Laws: You agree to comply with all applicable laws and regulations related to your purchases, including but not limited to product safety, import/export regulations, and data protection.

3.2 Reporting Issues: Complaints, disputes, or issues related to orders must be reported to the Company through the platform.

3.3 Resolution Process: Upon receiving a customer complaint or dispute, the Company will review and evaluate the matter. The Company will then forward the complaint to the Vendor for resolution. The Vendor is expected to address the complaint in a timely and satisfactory manner. Failure to do so may result in account suspension or termination for the Vendor.

4. Termination

4.1 Termination by Buyer: You may terminate your Buyer account at any time by providing written notice to the Company. Any outstanding obligations, orders, and disputes must be fulfilled and resolved before termination.

4.2 Termination by Company: The Company reserves the right to terminate or suspend your Buyer account, with or without notice, for any violation of this Agreement, illegal activity, or any other reason deemed necessary by the Company.

5. Intellectual Property

5.1 Ownership: The intellectual property rights related to the products or services listed on the Platform are retained by the respective vendors. You may not use or reproduce such intellectual property without the vendor’s explicit consent.

6. Confidentiality

Both parties agree to keep confidential any non-public information they acquire about the other party during the course of this Agreement.

7. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Ghana.

8. Changes to Terms and Conditions

The Company reserves the right to update or modify these Buyer Terms and Conditions at any time. Buyers will be notified of any changes, and continued use of the Platform constitutes acceptance of the revised terms.

9. Entire Agreement

This Agreement represents the entire understanding between the parties regarding Buyer’s use of the Platform and supersedes any prior agreements or representations.

By using the Platform, you acknowledge that you have read, understood, and agreed to these Buyer Terms and Conditions.

AI Media Limited
19 Pine Green Avenue, Tantra Hill, Accra
P.O Box MS 245, Mile Seven, Accra, Ghana
26th October 2023